Privacy Policy
Your privacy and the confidentiality of your dietary information are fundamental to our personal chef services. Learn how we protect your data.
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About This Privacy Policy
Personal Chef Ana LLC ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect your information when you use our personal chef services in the Houston, Texas area.
Contact Information
Personal Chef Ana LLC
26700 Kuykendahl Rd, The Woodlands, TX 77375
Email: ana@personalchefana.com
Phone: (346) 218-3912
WhatsApp: (346) 218-3912
Information We Collect
We collect personal information necessary to provide exceptional personalized chef services:
Contact and Account Information
- • Name, email address, phone number, and service address
- • Billing and payment information (processed securely through third-party processors)
- • Communication preferences and service history
Dietary and Preference Information
- • Food preferences, dietary restrictions, and meal requests
- • Food allergies and medical dietary requirements
- • Special occasion requirements and serving preferences
- • Photos of prepared meals (with your permission)
Service Delivery Information
- • Service location addresses and access instructions
- • Scheduling preferences and availability
- • Kitchen facilities and equipment information
Website and Communication Data
- • Information provided through our website contact forms
- • Email and WhatsApp communications and consultation notes
- • Website usage information collected through analytics
How We Use Your Information
We use your personal information exclusively to provide and improve our personal chef services:
Service Delivery
- • Plan and prepare personalized meals
- • Shop for ingredients and supplies
- • Schedule service appointments
- • Communicate about services
Business Operations
- • Process payments securely
- • Maintain service records
- • Improve our services
- • Comply with legal requirements
Safety and Quality
- • Ensure food safety by tracking allergies
- • Maintain emergency contact information
- • Document preparation methods
- • Track ingredient sourcing
Communication
- • Service updates and confirmations
- • Menu planning consultations
- • Special requests coordination
- • Emergency notifications
Information Sharing and Third Parties
We do not sell your personal information.
Your privacy is not for sale. We never sell, rent, or lease your personal information to third parties for marketing purposes.
We may share your information only in these limited circumstances:
Independent Contractors (Service Providers)
Some services may be performed by vetted independent contractors working on behalf of Personal Chef Ana LLC. When this occurs, contractors are provided only with the minimum information necessary to perform the service, which may include:
- • Your service address and scheduled date/time
- • Dietary restrictions, food allergies, and meal preferences
- • Kitchen access instructions
- • Guest count and event details (for catering services)
All independent contractors are bound by confidentiality obligations and are prohibited from using your information for any purpose other than performing the contracted service. They may not share, post, or otherwise disclose any client information or photographs.
Other Service Providers
- • Payment processors (Stripe, PayPal) for secure transaction processing
- • Food suppliers and specialty vendors for ingredient sourcing
- • Kitchen equipment rental companies (when applicable)
- • Professional liability insurance providers
Legal Requirements
- • Law enforcement agencies when required by law
- • Legal proceedings or regulatory investigations
- • Emergency situations involving health and safety
- • Court orders or subpoenas
Business Transfers
In the unlikely event of a business sale or transfer, client information may be transferred to new ownership with equivalent privacy protections and advance notice to clients.
Data Security and Protection
We implement comprehensive security measures to protect your personal information through multiple layers of protection:
Technical Safeguards
• SSL/TLS encrypted data transmission
• Two-factor authentication for admin access
• Secure cloud storage with access controls
• Automated security monitoring
• Regular security updates and patches
• PCI DSS compliant payment processing
Physical Security
• Locked storage for physical records
• Restricted access to business devices
• Staff and contractor confidentiality agreements
• Mobile device security protocols
• Limited access on need-to-know basis
• Secure document disposal (shredding)
Data Protection
• Daily encrypted backups
• Regular security audits
• Incident response procedures
• Data breach notification protocols
• Staff privacy and security training
• Vendor security assessments
Third-Party Service Security
We work with trusted third-party services that maintain their own security standards and privacy policies:
Form Processing & Email Services
- • SOC 2 Type II certified
- • End-to-end encryption
- • GDPR and CCPA compliant
- • Data stored in secure US data centers
- • End-to-end encrypted messaging
- • Used for service coordination and client communication
- • Subject to Meta's Privacy Policy
- • No client data stored outside WhatsApp platform
Payment & Analytics Services
- • PCI DSS Level 1 compliance
- • Bank-level security encryption
- • Fraud detection and prevention
- • No storage of payment card data
- • IP address anonymization enabled
- • Data sharing with Google limited
- • 26-month data retention period
- • EU-US Privacy Framework certified
Data Breach Response
In the unlikely event of a data breach affecting your personal information, we will:
- • Contain and assess the breach immediately
- • Notify affected clients within 72 hours
- • Provide clear details about what happened
- • Offer free credit monitoring if applicable
- • Work with authorities as required by law
- • Implement additional security measures
Your Rights and Choices
You have significant control over your personal information:
Access and Correction Rights
- • Request access to your personal information
- • Correct any inaccuracies in your information
- • Update your preferences and dietary requirements
- • Request deletion of your personal information
- • Restrict processing of your information
- • Object to specific uses of your information
Communication Preferences
- • Choose how we communicate with you (email, phone, text, WhatsApp)
- • Opt out of promotional communications while maintaining service communications
- • Update your contact information at any time
- • Set preferences for appointment reminders and confirmations
SMS Communications
By providing your phone number and consenting to receive SMS messages, you agree to receive text messages from Personal Chef Ana LLC regarding appointment confirmations, service reminders, menu updates, and promotional offers.
- • Message frequency varies based on your service activity
- • Message and data rates may apply
- • Reply STOP at any time to unsubscribe from SMS messages
- • Reply HELP for assistance
- • Your phone number will never be shared with third parties for their marketing purposes
How to Exercise Your Rights
To exercise these rights, contact us at ana@personalchefana.com or (346) 218-3912.
Response Time: We will respond within 48 hours and fulfill requests within 30 days.
Special Considerations for Food Service
Allergen Information
We maintain detailed records of food allergies and dietary restrictions for your safety. This information is:
- • Shared only with staff and contractors directly involved in meal preparation
- • Kept confidential and secure at all times
- • Updated regularly to ensure accuracy
- • Available immediately in emergency situations
Health-Related Dietary Information
Information about medical dietary requirements receives additional protection:
- • Stored separately from general preference information
- • Accessed only by authorized personnel and assigned service contractors
- • Shared with healthcare providers only with your explicit consent
- • Maintained with highest confidentiality standards
Data Retention
We retain your information only as long as necessary for service delivery and legal compliance:
| Information Type | Retention Period | Purpose |
|---|---|---|
| Active Client Information | While providing services | Service delivery and continuity |
| Dietary Restrictions & Allergies | Until explicitly removed | Safety and emergency response |
| Inactive Client Information | 3 years after last service | Re-engagement and preferences |
| Payment Records | 7 years | Tax and legal requirements |
Cookies and Website Usage
Our website uses cookies to improve your experience:
Essential Cookies
- • Remember your preferences and settings
- • Maintain security and prevent fraud
- • Enable core website functionality
Analytics Cookies
- • Understand how visitors use our website
- • Improve website performance and usability
- • Analyze traffic patterns and popular content
Cookie Control: You can control cookies through your browser settings. Disabling cookies may limit some website functionality but won't affect our core services.
Changes to This Privacy Policy
We may update this privacy policy from time to time to reflect changes in our practices, legal requirements, or business operations.
How We Handle Policy Updates
Current Version:
The most current version of our Privacy Policy is always available on our website at personalchefana.com/privacy.
Your Responsibility:
We encourage you to review this Privacy Policy periodically. Continued use of our services after policy updates constitutes acceptance of the revised terms.
Active Client Notifications
Current Clients: We will notify you of significant privacy policy changes through:
- • Direct email or WhatsApp communication
- • Notice during scheduled service appointments
- • Phone communication for major changes
Texas Privacy Rights
Personal Chef Ana LLC operates in the State of Texas and respects the rights of Texas residents under applicable state law, including the Texas Data Privacy and Security Act (TDPSA), effective July 1, 2024.
Your Rights as a Texas Resident
If you are a Texas resident, you have the following rights regarding your personal data:
- • Right to Know — confirm whether we process your personal data and request a copy of it
- • Right to Correct — request correction of any inaccurate personal data we hold
- • Right to Delete — request deletion of personal data we hold about you
- • Right to Portability — receive a copy of your data in a portable, readable format
- • Right to Opt Out — opt out of any sale of personal data (we do not sell your data)
- • Right to Appeal — appeal our decision if we decline your privacy request
We Do Not Sell Your Personal Data
Personal Chef Ana LLC does not sell, share for cross-context behavioral advertising, or otherwise monetize your personal information. We collect and use data solely to provide and improve our chef services to you.
How to Submit a Privacy Request
To exercise any of your Texas privacy rights, contact us at ana@personalchefana.com. We will respond within 45 days as required by the TDPSA, with the option to extend by an additional 45 days when reasonably necessary.
We will not discriminate against you for exercising any of your privacy rights.
Children's Privacy
COPPA Compliance
Our services are directed at adults and are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13.
- • We do not knowingly collect, use, or disclose personal information from children under 13
- • Household food restriction information (including that of children in the household) is collected solely for meal preparation safety and is treated with the highest level of confidentiality
- • If you believe we have inadvertently collected information about a child, please contact us immediately at ana@personalchefana.com and we will delete it promptly
Data Minimization
We collect only the personal information that is necessary to provide our services. Every piece of information we request has a specific, defined purpose.
What We Collect and Why
- • Contact details — to schedule and confirm service
- • Service address — to arrive at your home
- • Food restrictions — to prepare safe, appropriate meals
- • Payment info — processed by third-party providers only
- • Communication history — to provide consistent service
What We Do Not Collect
- • Government IDs or Social Security numbers
- • Financial account numbers (handled by payment processors only)
- • Biometric data
- • Location tracking or GPS data
- • Any data unrelated to providing our services
Contact Us for Privacy Questions
Privacy Contact
Response Commitment
Effective Date and Agreement
This privacy policy is effective as of March 13, 2026 and will remain in effect except with respect to any changes in its provisions, which will be effective immediately after being posted.
By using our services, you acknowledge that you have read and understand this Privacy Policy and agree to our collection and use of information in accordance with this policy.
Questions About Our Privacy Practices?
We're committed to transparency and protecting your privacy. Contact us for any questions about how we handle your information.